IT System Administrator (m/f/d)

Lateration's Mission: Our technologies help police and military forces make better decisions under pressure and operate more effectively in complex situations. Lateration develops next-generation systems that combine field sensors, secure communications, and intelligent data processing.

• 1st-Level Support: You handle IT requests via ticket, chat, phone, or in person at the desk, and either resolve them yourself or hand them over with clean documentation.
• Workplaces & Hardware: You set up and manage laptops, monitors, smartphones, and peripherals, and take care of repairs and replacements.
• Onboarding & Offboarding: You create user accounts, assign permissions and licenses, provide devices, and make sure equipment is returned and access is revoked properly when people leave.
• User & Access Management: You maintain accounts, groups, and access rights, and help with password, MFA, and access issues.
• Software & Updates: You install and update software, roll out patches, and keep devices up to date.
• On-Site Network & Infrastructure: You support Wi-Fi, network, printers, meeting rooms, and telephony, and fix simple issues yourself.
• Inventory & Documentation: You maintain the hardware and license inventory and document solutions, processes, and guides for the team.
• Everyday Information Security: You make sure our IT security policies are followed and help with topics such as device encryption, access control, and secure data handling.
• 2nd-Level Outlook: As you gain experience, you take on more complex tasks, such as administering our Linux servers and Proxmox virtualization, networking, or IT projects.

• You know our IT landscape, processes, and contacts, and you are the go-to person for IT questions on site.
• You handle most 1st-level requests independently and reliably.
• You have independently onboarded and offboarded employees, including devices, accounts, and access.
• You have improved or documented at least one recurring process, for example a guide, a checklist, or a clean inventory.
• You have tackled your first 2nd-level topics together with experienced colleagues.

• Education: Completed vocational training as an IT specialist for system integration (Fachinformatiker für Systemintegration), a degree in an IT-related field, or a comparable qualification.
• Initial Experience: First hands-on experience in IT support or system administration, for example from vocational training, a working-student job, or an internship.
• Technical Foundations: Good knowledge of Linux administration, experience with Proxmox VE, basic knowledge of Windows, and a foundation in networking (TCP/IP, DNS, DHCP, Wi-Fi) and user management.
• Service Orientation: You explain technical topics clearly, stay friendly even when requests pile up, and keep the big picture in view.
• Diligence & Structure: You work reliably, document carefully, and handle sensitive data responsibly.
• Willingness to Learn: You want to grow and take on more responsibility in 2nd level step by step.
• Languages: Excellent German and good English, written and spoken.
• Clearance: Due to the nature of our work, you must be eligible for a German security clearance (SÜ2/Ü2). Generally, this requires German citizenship or long-term residency within EU/NATO countries.

• Mission with Real Impact: Your work enables our team to build the systems that protect police and military personnel in the field.
• Exciting Technical Environment: You get to know an IT environment with high security requirements.
• Strong Team & Collaboration: Short decision paths, close collaboration, and a team that values reliability over politics.
• Flexible & Supportive Environment: Flexible working hours and a strong team culture.

• For information and questions: recruiting@hr.lateration.de